R982-401-4. Client Rights and Responsibilities

  (1) Any client may apply or reapply for HEAT assistance any time during the HEAT season, which runs from November 1 to April 30 or until funds run out whichever comes sooner, by completing and signing an application and turning it in at the the applicant's local HEAT office.

  (2) If the client needs help to apply, help will be given by the local HEAT office staff. Clients will be notified of eligibility decisions in writing and will be provided with a reason if denied.

  (3) The client's home will not be entered without permission.

  (4) Clients may contact a supervisor or manager to resolve a dispute.

  (5) Clients have the right to have confidential, personal information safeguarded.

  (6) Anyone may look at a copy of the program manuals located at any local HEAT office or the State energy Assistance Lifeline web site.

  (7) The client must give complete and correct information and verification.

  (8) The client must immediately report any address change while under the protection of the moratorium.

  (9) The client is responsible for repaying any overpayments of assistance.