R590-102-4. General Instructions

  (1) Any fee payable to the department not included in Subsections R590-102-5 through 23, shall be due when service is requested, if applicable, otherwise by the due date on the invoice.

  (2) Payment.

  (a) A non-electronic payment processing fee will be added to a payment when the department has provided an electronic payment process and stated the electronic process is the preferred process for receiving a payment.

  (b) Check.

  (i) Checks shall be made payable to the Utah Insurance Department.

  (ii) A check that is dishonored in the process of the collection will not constitute payment of the fee for which it was issued and any action taken based on the payment will be voided.

  (iii) Late fees and other penalties, resulting from the voided action will apply until proper payment is made.

  (iv) A check payment that is dishonored is a violation of this rule.

  (c) Cash. The department is not responsible for un-receipted cash that is lost or misdelivered.

  (d) Electronic.

  (i) Credit Card.

  (A) Credit cards may be used to pay any fee due to the department.

  (B) Credit card payments that are dishonored will not constitute payment of the fee and any action taken based on the payment will be voided.

  (C) Late fees and other penalties, resulting from the voided action, will apply until proper payment is made.

  (D) A credit card payment that is dishonored is a violation of this rule.

  (ii) Automated clearinghouse (ACH).

  (A) Payers or purchasers desiring to use this method must contact the department for the proper routing and transit information.

  (B) Payments that are made in error to another agency or that are not deposited into the department's account will not constitute payment of the fee and any action taken based on the payment will be voided.

  (C) Late fees and other penalties resulting from the voided action will apply until proper payment is made.

  (D) An ACH payment that is dishonored is a violation of this rule.

  (3) Retaliation. The fees enumerated in this rule are not subject to retaliation in accordance with Section 31A-3-401 if other states or countries impose higher fees.

  (4) Refunds.

  (a) All fees in this rule are non-refundable.

  (b) Overpayments of fees are refundable.

  (c) Requests for return of overpayments must be in writing.

  (5) A non-electronic processing fee will be assessed for a particular service if the department has established an electronic process for that service. See R590-102-20.