R501-13-11. Rights of Consumers

A. The program shall have a written statement of consumers' rights to include the following:

1. privacy of information and privacy for both current and closed consumers' records,

2. reasons for involuntary termination and criteria for readmission to the program,

3. potential harm or acts of violence to consumers or others,

4. consumers' responsibilities including household tasks, privileges, and rules of conduct,

5. service fees and other costs,

6. grievance and complaint procedures,

7. freedom from discrimination,

8. the right to be treated with dignity, and

9. the right to communicate with family, attorney, physician clergyman, and others.

B. The consumer and the responsible person shall be informed of the consumer rights statement to his or her understanding verbally and in writing.