R426-2-400. Emergency Medical Service Dispatch Center Minimum Designation Requirements

  (1) Have in effect a selective medical dispatch system approved by the off-line medical director which includes:

  (a) systemized caller interrogation questions;

  (b) systemized pre-arrival instructions;

  (c) protocols matching the dispatcher's evaluation of injury or illness severity with vehicle response mode and configuration;

  (d) use protocols matching the dispatcher's evaluation of injury or illness severity with vehicle response mode and configuration;

  (e) provide pre-hospital arrival instructions by a licensed Emergency Medical Dispatcher;

  (f) have a current updated plan of operations including:

  (i) plan of operations to be used in a disaster or emergency;

  (ii) communication systems; and

  (iii) aid agreements with other designated medical service dispatch centers;

  (g) a current agreement with a Department-certified off-line medical director;

  (h) an ongoing medical call review quality assurance program; and

  (i) a licensed emergency medical dispatcher roster including licensed staff names, Department license numbers and expiration dates, and dispatch system training certification number and expiration dates.