R982-101-300. Filing of Complaints by Clients

(1) The Department will resolve all written complaints filed by a qualified individual with a disability with the Department arising from exclusion from participation in, or denial of benefits or services, programs or activities, administered by the Department. Complaints shall be made on a form as developed by the Department.

(2) All client complaints shall be filed in a timely manner to assure prompt, effective assessment and consideration of the facts, but no later than 180 days from the date of the alleged act of discrimination.

(3) The complaint may be filed with any Division, Regional Office or Local Office of the Department or directly with the coordinator. Complaints filed locally are to be forwarded immediately to the coordinator. The complaint shall be in writing or in another accessible format suitable to the individual and delivered or mailed to:

ADA Coordinator

Department of Workforce Services

140 E 300 South

Salt Lake City, UT 84145-0249

(4) Each complaint shall include:

(a) the individual's name and address;

(b) the nature and extent of the individual's disability;

(c) the Department's alleged discriminatory action in sufficient detail to inform the Department of the nature and the date of the alleged violation;

(d) a description of the action and accommodation desired; and,

(e) be signed by the individual or legal representative.

(5) Complaints filed on behalf of classes or third parties shall describe or identify by name, if possible, the alleged victims of discrimination.

(6) With or without exhausting Department procedures, complainants may also file complaints alleging discrimination in the delivery of services with:

Director, Civil Rights Center

U.S. Department of Labor

200 Constitution Avenue, NW Room N4123

Washington, D.C. 20210; or

Office of Civil Rights

U.S. Department of Health and Human Services

Federal Office Building

1961 Stout Street

Denver, CO 80295-3538

Or, for employment related complaints based on disability:

Utah Anti-Discrimination and Labor Division

160 East 300 South

Salt Lake City, UT 84114; or

Equal Employment Opportunity Commission

4520 North Central Avenue, Suite 300

Phoenix, AZ 85012-1848

Phone [phone].