R926-17-9. Contractual Terms Between the Department and Account Managers

  (1) The Department will provide account manager oversight through a contractual relationship governing what the account manager is authorized to do on behalf of the Department.

  (2) Contracts between the Department and account managers will contain, at a minimum, guidelines for the following:

  (a) RUC participant enrollment, withdrawal, and removal processes.

  (b) Structure and content of user agreements between account managers and RUC participants.

  (c) Descriptions of mileage reporting mechanisms that account managers are authorized to offer to RUC participants.

  (d) Payment collection, transaction processing, and revenue remittance protocols.

  (e) Stipulation that any value-added services offered by an account manager must be approved by the Department prior to use by RUC participants.

  (f) Privacy and security protection processes, including parameters for data collection, retention, destruction, anonymization, aggregation, and sharing.

  (g) System testing and certification approach.

  (h) Customer service level expectations and performance standards.

  (i) Requirements for coordination and interfacing with the DMV.

  (j) Reporting of data collected through the program.

  (k) Audit procedures for verifying account manager performance in areas such as privacy protection, data destruction, data collection accuracy, and remittance of funds to the State.

  (l) Remedies available to the Department if an account manager fails to fulfill contractual terms.