R765-431-7. Consumer Complaints

  (1) Filing Complaints. Before filing a complaint with OCHE against an Institution, an individual must first work through the Institution's complaint process. To file a complaint against an Institution, an individual shall submit to OCHE:

  (a) a completed complaint form as provided by OCHE; or

  (b) a letter signed by the complainant, and including:

  (i) all documentary evidence relating to the facts of the complaint;

  (ii) evidence of the Institution's resolution of the complaint; and

  (iii) contact information for the complainant.

  (2) Complaint Resolution. OCHE may refer the complaints it receives to one or more of the following entities for resolution as it deems appropriate:

  (a) the Institution complained against;

  (b) the SARA portal agency in the home state of a non-Utah Institution complained against; and

  (c) the Utah Division of Consumer Protection or other law enforcement agency.

  (3) Action to Revoke Based on Consumer Complaint. OCHE may take action, in accordance with UT Admin. R765-431-5, to revoke an Institution's eligibility to participate in SARA based on a consumer complaint that is received within two years of the incident complained of.