R657-50-2. Policy

  (1)(a) The division receives hundreds of thousands of applications and issues tens of thousands of wildlife documents each year through a variety of distribution methods, including:

  (i) drawings;

  (ii) over-the-counter sales;

  (iii) license agent sales; and

  (iv) online sales.

  (b) The application procedures and eligibility requirements for wildlife documents are set forth in Utah Code, Title 23, and Utah Administrative Code Rules, Title R657.

  (c) The public must comply with the procedures and requirements set forth in the statutes and rules identified in Subsection (1)(b).

  (d) The division recognizes, however, that errors may be made by the division and other parties in eligibility, requesting, processing and issuing wildlife documents, including forfeiture of bonus points. Therefore, procedures are needed for evaluation, identification and resolution of errors.

  (2)(a) The division may notify petitioners of rejection status for wildlife document applications completed incorrectly as provided under the applicable application correction procedures set forth in the respective statutes and rules identified in Subsection (1)(b).

  (b) The division may use the data on file to correct rejection status applications. Ultimately, however, it is the responsibility of the applicant to provide all necessary information as required on the application.

  (3)(a) Consistent with the requirements in this rule, the division may mitigate division, third party, and applicant errors when issuing wildlife documents or determining bonus points by:

  (i) extending a deadline;

  (ii) issuing a refund consistent with Sections 23-19-38 and 23-19-38.2;

  (iii) issuing the correct wildlife document;

  (iv) authorizing an incorrectly issued wildlife document;

  (v) restoring forfeited bonus or preference points; or

  (vi) accepting the surrender of a wildlife document and restoring applicable bonus or preference points as authorized in R657-42-4.

  (b) Any mitigation efforts shall be subject to the division's determination that the applicant shall not receive an unfair benefit from the mitigation.

  (c) The division may not mitigate errors caused in whole or part by the applicant's knowing and willful violation of statute, rule or proclamation.

  (d) This rule applies only to errors adversely affecting an applicant that cannot be remedied through compliance with existing processes and procedures set in statute, rule or proclamation.

  (e) The division may refund any fee collected in error.