R510-200-5. Program Components

  (1) Program Components.

  (a) each local LTCOP shall provide services to protect the health, safety, welfare and rights of residents.

  (b) the following services, known as Program Components, shall be performed in accordance with the following procedures and standards and as directed by the Office of the SLTCO:

  (i) intake, investigation, and complaint processing;

  (ii) access to resident's records;

  (iii) preparation and maintenance of records;

  (iv) information and assistance;

  (v) community education;

  (vi) routine visits;

  (vii) advocacy;

  (viii) interagency coordination;

  (ix) resident and family council activities;

  (x) advisory council development;

  (xi) volunteer management; and

  (xii) consultations.