R510-200-23. Routine Visits

  (1) The LTCO shall monitor the condition of residents during routine visits.

  (a) routine visits to facilities may, and occasionally should, be unannounced.

  (b) timing of routine visits shall be staggered so that facilities have no basis to predict the timing of the visit.

  (c) the LTCO shall provide information regarding services offered by the LTCOP during routine visits.

  (2) LTCO observations of conditions in the facility which adversely affect the health, safety, welfare, or rights of residents of the long-term care facility shall be documented as ombudsman-generated complaints if no other person has lodged a complaint.

  (3) The LTCO shall assure that the facility posts the LTCOP posters, provided by the SLTCO, in the facility so they are visible to all residents, family, and staff.

  (4) The LTCO shall ensure resident access to an ombudsman.

  (a) LTCO presence in facilities should be as frequent as possible to ensure that all residents have access to an ombudsman.

  (b) LTCO presence should be increased in facilities with a history of serious and/or frequent complaints.

  (c) the local LTCO shall visit every long-term care facility in their service area at least one time per quarter.