R495-890-5. Procedure Used When a DHS Conflict Investigation Is Necessary for Adults

(1) Allegations of abuse, neglect, or exploitation of a vulnerable adult shall be referred to APS Intake.

(a) If APS Intake accepts the referral and identifies a potential conflict, the Intake worker shall staff the referral with OSR to determine if a conflict exists.

(b) OSR shall determine whether there is a conflict and will notify APS intake of its decision.

(c) In cases where a conflict exists, OSR shall accept the case, and consult with the APS Director or designee in determining the appropriate APS investigator that APS intake will assign to the case.

(d) If OSR determines that no conflict exists, the case shall be referred back to APS intake for investigation by APS no later than the next business day after OSR's determination.

(2) If any concerns arise during the investigation around conflict issues, APS may consult with OSR as how to handle the conflict.

(3) If a conflict is identified after APS has initiated an investigation, OSR shall be notified on the next business day after the conflict is identified. If the APS worker is responding to an emergency, the worker shall complete whatever protective actions are necessary and then staff the conflict with a supervisor. The supervisor shall notify OSR of the conflict and OSR shall consult with the APS Director or designee in determining the appropriate APS investigator that APS intake will assign to the case.

(4) If the Executive Director has designated a case as a conflict case, OSR shall consult with the APS Director or designee in determining the appropriate APS investigator that APS intake will assign to the case.