R277-104-5. Action on Complaint

  (1) The Superintendent shall investigate each complaint to the extent necessary to assure all relevant facts are determined and documented.

  (2) The Superintendent may receive investigative assistance from:

  (a) the Attorney General's office;

  (b) the Department of Human Resource Management;

  (c) State Risk Management; and

  (d) Board staff.

  (3)(a) The Superintendent shall notify a claimant of the Superintendent's decision in writing within 30 days of receiving a Complaint.

  (b) If additional time is necessary to reasonably investigate a complaint, the Superintendent shall notify the Claimant in writing of:

  (i) the reasons for the delay; and

  (ii) a date certain by which a decision will be provided.

  (4) Unless the claimant files a request for reconsideration under Section R277-104-6, the decision of the Superintendent is the final agency action.