This rule explains USOR's purpose and the authority under which the rules for Title R993 are proposed. The rule also provides for an appeal procedure in the event an applicant or client disagrees with a decision made by USOR. While some of the language has changed, there is no substantive change to current rules or practice. USOR previously contracted with mediators and Administrative Law Judges (ALJs) in the event of a dispute. Those services will now be provided by mediators and ALJs who work for DWS. This proposed rule explains the hearing procedure in keeping with the Utah Administrative Procedures Act.