The Department of Workforce Services (Department) administers the state's unemployment insurance program pursuant to Sections 35A-1-202 and 35A-4-101 et seq. This proposed rule change directs unemployment insurance claimants to apply for benefits on the Department's website, rather than by contacting the Claims Center by telephone. The proposed rule change also clarifies that applying for reopening of a claim can be done on the Department's website, rather than by contacting the Claims Center. The Department has determined that the most effective and efficient mechanism for claimants to submit applications for benefits is through the Department's website. Currently, claimants who call the Claims Center to file a claim by telephone are directed to the Department's website. If the claimant does not have a computer or internet access, the Department has over 30 Employment Centers located across the state with computer access available to the public. If a claimant is unable to report to an Employment Center, the Claims Center staff makes arrangements for the claimant to submit their application in another way. This rule change retains the provisions allowing claimants to contact the Department to receive instruction regarding other methods of applying, ensuring continued access for those with disabilities or other qualifying conditions. Very few individuals have required other arrangements for filing. This rule change allows resources currently dedicated to taking claims over the phone to be shifted to more value-added efforts, specifically engaging more claimants with reemployment resources in an effort to reduce claim duration and exhaustion rates thus preserving the Unemployment Compensation Fund.