Prior to filing the proposed amendment on 04/09/2013, the Commission held a meeting on 02/04/2013 to review comments regarding Section R746-200-7. AARP, Crossroads Urban Center, Division of Public Utilities (Division), Office of Consumer Services (Office), Rocky Mountain Power (RMP), and Questar (QGC) urged the Commission to take a cautious approach while amending the rule. All parties suggested focusing on goals providing transparency and clear communication to the public. They also suggested language changes to Section R746-200-7. The amendment, DAR No. 37508, was submitted on 04/09/2013 proposing termination of utility service in situations involving medical issues be updated and clarified. The rule change: 1) added definitions; 2) codified some current practice; 3) clarified a distinction between situations involving a "serious illness or infirmity" and those involving, the "life-supporting equipment"; and 4) outlined the procedures and restrictions on termination of utility service in both situations. The Division submitted comments agreeing with the amendment submitted, but made one suggestion to clarify certain language. The Division recommended the amendments to Rule R746-200 be approved upon the effective change to Subsection R746-200-7(D)(1)(b). QGC submitted comments proposing language changes to Subsection R746-200-7(D)(2)(h) adding the period of service be included throughout. RMP submitted comments proposing the amended Subsection R746-200-7(A)(3) be revised to require a written statement signed by the licensed medical provider, and including the required information previously identified in Subsections R746-200-7(A)(2), R746-200-7(A)(3), and R746-200-7(D)(2). DAR No. 37508, a Change in the Proposed Rule, was submitted on 07/30/2013, no comments were submitted. DAR No. 38644, an amendment, was submitted on 06/23/2014. This proposed amendment clarified the rights of customers and the responsibilities of public utilities, and maintains oversight by both the Division and the Commission through the existing and unchanged informal and formal complaint process. RMP thanked the Commission for the opportunity to provide comments to the proposed amendment. No other comments were received. DAR No. 39246, an amendment was submitted on 03/30/2015. This proposed amendment was designed to provide affected customers with the same right to request a hearing while eliminating some of the paperwork and filing requirements. AARP submitted comments and voiced concerns of changing current procedures of disconnecting service. Elimination of requiring notice to the customer from the Commission was concerning to AARP. AARP supported continuing this policy. The Office recommended the Commission proceed with housekeeping modifications and reconsider the importance of the Division's role in the termination process. RMP thanked the Commission for the opportunity to provide comments and expressed that the proposed rule establishes a reasonable timeframe for notice. The Division explained their process of notifying customers since the rule was modified and the certified mail process. DAR No. 40472, an amendment, was submitted on 06/08/2016. The purpose of this amendment was to clarify the requirements that must be met before a public utility may terminate service to a customer. RMP appreciated the opportunity to provide comments and supported amending rules regarding the noticing requirements for proposed termination of service in homes with life support equipment. DAR No. 41337, an amendment, was submitted on 03/02/2017. The purpose of this proposed amendment was to update the rule to allow utilities to send the initial required notice of termination by electronic mail to those customers who opted into the utilities' paperless electronic billing system. No comments were received from this amendment.