This new rule includes: a) definitions are provided for uncommon/industry specific terms used in this rule; b) standards established and defined for the "Behavioral Health Crisis Response System" that is being created through this rule; c) certification requirements, standards, and the certification process for Certified Crisis Workers are established for professionals who will be working in the Behavioral Health Crisis Response System; d) a process for revoking an individual's crisis worker certification, and appeals process are established; e) standards are established for mental health crisis lines that are created and maintained by local authorities; f) standards of care and services provided by entities that maintain mental health crisis lines to individuals who use that service are established; g) standards are established for the Statewide Mental Health Crisis Line; h) standards of care and services provided by the Statewide Mental Health Crisis Line to individuals who use that service are established; and i) the Division of Substance Abuse and Mental Health (DSAMH) oversight activities and responsibilities over the Behavioral Health Crisis Response System are established and defined.