This new rule restructures administrative hearing procedures to implement informal hearings as the standard grievance process for the Division of Medicaid and Health Financing. Accordingly, the rule includes new definitions and updates others for clarification, includes additional provisions for hearing notification, includes provisions to clarify reinstatement and continuation of services, clarifies provisions for adjudicative procedures and hearing availability, includes a provision for recording other administrative proceedings, and includes provisions for telephonic hearings, travel costs, and witness testimony. The new rule also eliminates rules of discovery set forth in the repealed rule and clarifies and removes other formal hearing provisions. It also removes provisions for intervention, prehearing meetings, and written notice contained in the repealed rule.